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Dr. Christine Lewis

Director of Customer and Employee Research Studies

MBA, Ph.D. Business Administration; Michigan State University


Chris Lewis has 35 years of experience conducting customer and employee research. Organizations need a means for deploying scare resources smartly. Her research helps organizations identify the key drivers of customer and employee satisfaction and engagement. This enables them to “move the meter” on satisfaction and engagement by targeting high impact improvement projects. She has applied her approach to many government agencies and industries with excellent results.

Previously Chris worked for AT&T as a National Market Manager and as a Sales Executive. She has served as a consultant to hundreds of corporations, nonprofits and government organizations. Chris is also a former professor of Marketing at Wayne State University in Detroit, Michigan.